TY - RPRT ID - 11544/176 A1 - Konstantinidou, Veronica A1 - Kontanas, Dionysis Y1 - 2011 T1 - Implementation of a Quality Management System as a managerial tool KW - Total quality management--Case studies KW - Quality control--Case studies KW - ISO 9000 Standards KW - Dissertations, Academic UR - http://hdl.handle.net/11544/176 ER -