@item {
    title = The impact of hotels’ physical
setting on guests’ emotions and
overall experience; Guest
relations management and
background music adding quality
and creating loyal guests,
    author = Patsourakou, Eirini,
    year = 2021,
    url = http://hdl.handle.net/11544/29713,
    note = {Accessed: December 5, 2024}
}