This dissertation was written as part of the MSc in Hospitality and Tourism
Management at the International Hellenic University.
The main objective of the research was to give some more insights about the
performance appraisals in hospitality and the difference between managers’ appraisals
and self
-
appraisals.
Following the analysis, there were some interesting observations.
To begin
with, in every category, evaluations of managers are lower than self
-
appraisals. Furthermore, we tested our hypotheses and we found that the in the five
categories, (knowledge of work, quality of work, skills, attitude and behaviour)
there
were significant differences between ratings of mangers’ appraisals and self
-
appraisals.
Only in the category Appearance, there were no significant difference between the
means of the two groups of appraisals.
We concluded that the measurement of
performance on knowledge
of work, quality of work, skills, attitude and behaviour, has
a more subjective character and thus we cannot evaluate them adequately, using one
or two sources of evaluation
.
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