Creative Commons

This dissertation was written as part of the MSc in Hospitality and Tourism Management at the International Hellenic University. The main objective of the research was to give some more insights about the performance appraisals in hospitality and the difference between managers’ appraisals and self - appraisals. Following the analysis, there were some interesting observations. To begin with, in every category, evaluations of managers are lower than self - appraisals. Furthermore, we tested our hypotheses and we found that the in the five categories, (knowledge of work, quality of work, skills, attitude and behaviour) there were significant differences between ratings of mangers’ appraisals and self - appraisals. Only in the category Appearance, there were no significant difference between the means of the two groups of appraisals. We concluded that the measurement of performance on knowledge of work, quality of work, skills, attitude and behaviour, has a more subjective character and thus we cannot evaluate them adequately, using one or two sources of evaluation .