This dissertation was written as a part of the MSc in ICT Systems at the International Hellenic University. Prior research has shown that the worldwide proliferation of digital payments has been increasing steadily over the last few years.
This thesis focuses in the case of Greece and the purpose is to:
- examine the degree of acceptance of digital payments by citizens/individuals (in comparison with the past),
- analyze the extent to which digital payment systems are used by professionals,
- investigate the perspective of citizens and businesses for the substantial changes in legislation and examine possible concerns that raised after the implementation of the new measures,
- find and present some alternative measures/incentives that could be applied to strengthen the use of digital payment systems.
In order to achieve the goals of the project, quantitative research was conducted, with the use of questionnaires. Two questionnaires were prepared, the first one was answered by 155 individuals and the second one by 102 businesses. After the answers’ processing, some useful conclusions were drawn, concerning both businesses and individual consumers, which are presented in detail in this thesis.
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