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dc.contributor.author
Karamitsos, Ioannis
en
dc.date.accessioned
2019-04-12T08:47:26Z
dc.date.available
2019-04-13T00:00:18Z
dc.date.issued
2019-04-12
dc.identifier.uri
https://repository.ihu.edu.gr//xmlui/handle/11544/29338
dc.rights
Default License
dc.subject
Online customer support
en
dc.subject
Automated user assistance
en
dc.subject
Conversational programs
en
dc.subject
Core Public Service Vocabulary
en
dc.subject
Chatbot system
en
dc.title
Chatbots for Greek/EU Public Services
en
heal.type
masterThesis
en_US
heal.language
en
en_US
heal.access
free
en_US
heal.license
http://creativecommons.org/licenses/by-nc/4.0
en_US
heal.recordProvider
School of Science and Technology, MSc in Mobile and Web Computing
en_US
heal.publicationDate
2019-04-12
heal.abstract
The advent of web applications that provide automated user assistance as well as the ​evolution in using conversational programs, has led to the development of new directions​ ​in online customer support. By taking into consideration the fact that quick and flexible online assistance is nowadays crucial for ​engaging customers and after identifying the current gaps especially in public services, ​we decided to develop a conversational chatbot system based on public services for a greek web portal called ,diadikasies.gr, in order to help citizens find easily the desired service. Another critical objective of our thesis, was to annotate several public services from this web portal using a european standard called C.P.S.V​(CorePublicServiceVocabulary)and develop the chatbot system to retrieve these semantic data on real time in order to operate appropriately.
en
heal.advisorName
Magnisalis, Ioannis
en
heal.committeeMemberName
Peristeras, Vassilios
en
heal.committeeMemberName
Ampatzoglou, Apostolos
en
heal.committeeMemberName
Magnisalis, Ioannis
en
heal.academicPublisher
IHU
en
heal.academicPublisherID
ihu
en_US


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