2019-04-17T12:53:32Z

2019-04-17

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Hotel Industry

masterThesis

Chitiri, Alexandra

free

School of Economics, Business Administration and Legal Studies, MSc in Hospitality and Tourism Management

Human Resources Management has largely infiltrated in the hospitality industry the last decade and employee motivation is a rather important issue for HRM. The very first theories of motivation, known as content theories, investigated the needs people have, so as to understand their wants and be able to apply systems that could correspond to these needs and motivate individuals. Maslow’s Hierarchy of Needs and Herzberg’s Two Factor Theory are exemplars of this category. Afterwards, the scientific thought turned into the process theories, in which case the aim was not discovering employees’ needs but to define why and how people react - behave in situations and under certain circumstances. Major theories in this category are Skinner’s Reinforcement Theory and Alderfer’s Goal Setting theory, among others. Employee motivation in the hospitality industry in upscale hotels is the topic of this research, while the main issue seeking to give an answer for is if there are any gaps between the perceptions of employees and top management concerning employees’ motivation, in Greece. The analysis of drivers of motivation for employees is rather crucial in order to sustain the workforce of an organisation, to provide insight on what may lead to high employee satisfaction and job performance. The discovery of any existing gaps between the two groups will lead to a better understanding of the current situation in Greece and will help with adjusting policies concerning HRM. To achieve the best results possible, an extensive review of the relative literature was considered as a prerequisite, while the research in particular took place in a form of survey questionnaire undertaken by both employees and line/top management. As far as the results of this research are concerned, is of worth to mention that gaps between the two groups do exist especially concerning one specific variable that of training and education, while the Theory of Herzberg on motivation was not verified by the results for the employees working in Greece.

Dr. Kyrgidou

Dr. Chytiri, Alexandra

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