Creative Commons

This dissertation explores the job satisfaction level of employees in the hotel sector, and in particular in hotels located in the area of Thessaloniki. The literature review of the study includes a description of the definition of job satisfaction, a reference to its most important predictors as well as relevant theories surrounding the term, followed by a brief analysis of tourism and the hotel sector, the importance of human resources in tourism as well as examples of similar research that has been made on job satisfaction both in Greece and on an international level. The following chapters of the dissertation present the findings of the research which was conducted by the distribution and completion of a questionnaire by 117 participants which in this case were all hotel employees in the region of Thessaloniki. The results of the research have shown that the participants describe their job satisfaction level as approximately neutral, which corresponds to them feeling neither satisfied nor dissatisfied with their job. It has also been discovered that the gender of hotel employees as well as their job position in the organization appear to be characterised by statistical significant difference, with male employees appearing more satisfied than their female colleagues and housekeeping personnel presenting less job satisfaction than employees occupied in supervisor or managerial positions. Moreover, the job satisfaction facets of pay, promotion and organization as a whole are variables that have the greatest impact on the overall level of job satisfaction. Additional research could be conducted in the future on a broader geographical section of the country, or in general the research could be repeated using a larger sample of participants at a future date when social, economic or other important environmental conditions could have been altered in the country affecting also the employees in the hotel sector.