This dissertation explores the job satisfaction level of employees in the hotel sector,
and in particular in hotels located in the area of Thessaloniki. The literature review of
the study includes a description of the definition of job satisfaction, a reference to its
most important predictors as well as relevant theories surrounding the term, followed
by a brief analysis of tourism and the hotel sector, the importance of human resources
in tourism as well as examples of similar research that has been made on job
satisfaction both in Greece and on an international level. The following chapters of the
dissertation present the findings of the research which was conducted by the
distribution and completion of a questionnaire by 117 participants which in this case
were all hotel employees in the region of Thessaloniki.
The results of the research have shown that the participants describe their job
satisfaction level as approximately neutral, which corresponds to them feeling neither
satisfied nor dissatisfied with their job. It has also been discovered that the gender of
hotel employees as well as their job position in the organization appear to be
characterised by statistical significant difference, with male employees appearing more
satisfied than their female colleagues and housekeeping personnel presenting less job
satisfaction than employees occupied in supervisor or managerial positions. Moreover,
the job satisfaction facets of pay, promotion and organization as a whole are variables
that have the greatest impact on the overall level of job satisfaction. Additional
research could be conducted in the future on a broader geographical section of the
country, or in general the research could be repeated using a larger sample of
participants at a future date when social, economic or other important environmental
conditions could have been altered in the country affecting also the employees in the
hotel sector.
Collections
Show Collections