Creative Commons

This dissertation was written as a part of the Executive MBA at the International Hellenic University. The purpose of this dissertation is to provide an inside view of a large company during change and the problems it is facing in the process of creating a new corporate culture integrating old and new personnel. This is a rather common problem mostly in the developing countries where large organizations get privatized. A brief overview of OTE Group is performed at the first section alongside with a description of the vision, the Mission and the Strategic Planning. Afterwards a general presentation of Change Management is performed with a focus on specific matters like the eight step change process, the resistance to change and the cultural change. Then follows the main part of the dissertation, with the change management research inside OTE Group, design of the survey, goals and the analysis of the distributed questionnaires. Next there is a conclusion section regarding the statistical analysis and finally there is a presentation of the proposed future improvements regarding change management inside the OTE Group followed by the general conclusions of this dissertation. At the end the original questionnaire along with the references and bibliography is provided.