Motivation and Human Resources management are considered essential to every peopleoriented sector. During recent years, in Greece, the hospitality and tourism industry has
been facing a constant growth and development, ranking highly in the global charts and
competing with international giants. On one hand, having motivated and committed
employees is of paramount importance when the goal is to offer high quality service and
deep guest satisfaction. On the other hand, the proper management of Human Resources
is one of the hotel’s key functions in order to maintain its competitive advantage and
enhance both employees’ performance and organizational effectiveness. Therefore, an HR
department able to monitor and hark their employees needs and wants is essential for the
success of every tourism business. Nowadays, Generation Y is dominating the existing
workforce and a lot of research has been done to explore their characteristics in terms of
motivation. Subsequently, this study’s main purpose is firstly, to investigate which factors
motivate this generation and secondly, analyse the efficiency of the HRM practices from
the viewpoint of the employees working in front office positions. For the accomplishment
of this objective, this research will focus on Generation Y employees of Sani and Ikos
resorts.
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