The tourism and hospitality industry in Greece play a significant role in the whole
economy, therefore, challenges of the industry have to be addressed. As the industry is
highly dependent on employees, Human Resources Management (HRM) techniques are
essential in recruiting, training and retaining employees in the industry. The dissertation
researched the question if training and development opportunities can contribute
positively to retention. The basic assumption of the paper was that training and
development opportunities provided for seasonal staff positively influence retention rates
and decrease turnover. The dissertation examined the question through a literature review
and a primary researched that put a management company, Hip Hospitality, in focus. The
paper concluded, that despite the literature strongly suggest, that training and
development opportunities increase motivation and engagement and through this it
contributes to better retention rates in practice, Hip Hospitality lacked a centralized
training and development plan, but returner employees still displayed satisfaction
regarding the topic. Therefore, it is concluded that the lack of organized training and
development programs does not necessary decrease the motivation of employees.
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