This thesis was written as a part of the MSc in Mobile and Web Computing at the International Hellenic University. Its main scope was to show how a chatbot could act as a virtual assistant, for the users of a large-scale application, providing the following features:
✓ Interactive user guidance.
✓ Modeling and performing business processes.
✓ Personalized services to the users (i.e. provision of notifications, hints and personal information) based on their past preferences and action history.
So, initially, a web application was created to computerize the business processes that
take place in a hypothetical medical center. Then, for the sake of this application, a chatbot was created to provide all the above services to the users.
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