Work-related stress has been a major subject of study in recent years because it has realized its role in the mental and physical health of employees and in the overall effectiveness of the organization. Indeed, psychosocial risks and occupational stress are among the major challenges in occupational safety and health, as they appear to have a significant impact on the health of individuals, businesses and national economies. Stress is considered by about half of European ordinary working people to be a workplace phenomenon and is responsible for about half of all lost work days. People with stress usually feel that they have to manage more than they can handle, and in general they are unable to manage the demands of the tasks assigned to them. Of course, the opposite can happen. That is, when an employee is more qualified than is required for the job he or she is assigned, he or she is likely to lose motivation for work progress, experiencing stress and frustration. The symptoms of experiencing prolonged stress are divided into three categories: physical, psychological and behavioral symptoms. The purpose of this study was to investigate the work stress of employees in 4* and 5* hotel units in the city of Thessaloniki. For the purpose of the present study, a nonexperimental quantitative research methodology was adopted using an appropriate questionnaire. The study involved 101 employees of 4* and 5* star hotel units in the Prefecture of Thessaloniki. The results of the survey showed that employees at 4* and 5* hotel units experience moderate job stress while having a moderate level of support from co-workers and a moderate level of work-life balance.
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