2021-05-20T10:58:48Z

2021-05-20

Default License

Service quality

Performance

The effectiveness of staff training practices in the hotel industry

2020-12-10

free

School of Economics, Business Administration and Legal Studies, MSc in Hospitality and Tourism Management

This dissertation was written as part of the MSc in Hospitality and Tourism Management at the International Hellenic University. The aim of this dissertation is to examine the significance of staff training actions in the hospitality sector and how these training practices effective and beneficial will be when they are applied in practice. Not only the adjustment of these practices is imperative but also it is important that hotel managers and hotel owners recognize how necessary as well as salutary these practices for organization’s productivity are. A business so as to become more competitive and distinct in the highly competitive environment in which operates today, is needed to hire a special and skillful workforce. Training is an indispensable tool which should be formulated and implemented within hotel firms. Quality, productivity and the overall business performance depends directly on human resource which can be managed through training. Success or failure of modern hotels depends on the quality of their personnel. On that occasion, a proper trained human being can lead to the successfulness of a hotel firm. One of the main problems in the hospitality industry is the lack of training. Denying or even neglecting taking advantage of the personnel’s capabilities, potentials and skills as well as the non-cultivation of their performance, productiveness and professionalism, in essence, means that the future outcomes will not be the expected. The more the staff is trained and updated at intervals the better the results will be.

Theriou

ihu