This dissertation, written as part of the MSc in Hospitality and Tourism Management at
the International Hellenic University is a research project focused on the connection of
crisis management and effective internal communication in order to achieve corporate
resilience in tourism industry. The dissertation begins with an introduction which
thoroughly explains, the aim and the main research question, the significance of the
survey and the methods used in it. A detailed literature review follows and covers all
key-definitions needed, culminating all the gaps about the topic. The last part of the
dissertation focuses on the methodological structure and the research findings of both
qualitative and quantitative surveys conducted, drawing useful conclusions, providing
directions and enhancing further future research.
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