2021-09-02T12:04:33Z

2021-09-02

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Maslach burnout inventory

Analysis of burnout employees; a case study in Municipal Police of Thessaloniki

2021-05-15

free

School of Economics, Business Administration and Legal Studies, MSc in Management

This dissertation was written as part of the MSc in Management at the International Hellenic University. The burnout phenomenon in the Thessaloniki Municipal Police is examined via a questionnaire based on the oPSQ and the MBI-HSS burnout measurement tools. A total of 170 employees participated in the survey. The questionnaire’s reliability was measured equal to 71,7% in total and 91,25% using two sets of control questions, while the questionnaires used from literature are 93% and 81% reliable. The questionnaire’s validity was measured equal to 0,898 which reflects a highly adequate sample and a highly valid questionnaire. Employees burnout is as a hot topic in the fields of management of organizations and HR management. Although it was firstly introduced forty years ago, the contemporary challenges in modern organizations have created the circumstances under which burnout thrives. Employees working in demanding, competitive, impersonal, unfulfilling workplaces face gradual emotional, mental and physical exhaustion, which has significant negative effects on their wellbeing, job satisfaction and performance. A low intensity, at its early stage burnout was measured in the organization since the mean burnout score was measured 4,16 with a 2,67 standard deviation on a 7 point Likert scale. Age, educational background, years of service, marital status, income and days of sick leave were identified as strong burnout predictors. More factors driven by the workplace and shaped by the participants personalities such as emotional intelligence, liking and being proud of their jobs, faith in own potential, agitation, stress, citizens and supervisors feedback, disappointing duties, salaries and performance evaluation methods, communication, working on night shifts or overtime and bureaucracy were also identified as strong burnout predictors.

Laspita, Stavroula

ihu