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dc.contributor.author
Angelopoulou, Athanasia Eirini
en
dc.date.accessioned
2021-09-08T11:02:08Z
dc.date.available
2021-09-08T11:02:08Z
dc.date.issued
2021-09-08
dc.identifier.uri
https://repository.ihu.edu.gr//xmlui/handle/11544/29792
dc.rights
Default License
dc.subject
Boutique hotels
en
dc.subject
Customer satisfaction
en
dc.subject
Hospitality
en
dc.title
The Value of Hospitality in Boutique Hotels: An Exploratory Case Study
en
heal.type
masterThesis
en_US
heal.dateAvailable
2021
heal.language
en
en_US
heal.access
free
en_US
heal.license
http://creativecommons.org/licenses/by-nc/4.0
en_US
heal.recordProvider
School of Economics, Business Administration and Legal Studies, MSc in Hospitality and Tourism Management
en_US
heal.publicationDate
2021-06-01
heal.abstract
This dissertation was written as part of the MSc in Hospitality and Tourism Management at the International Hellenic University. Guests today, seek unique experiences in today’s service industry, which create unforgettable and long-lasting experiences. Boutique hotels are those hotels that characterized by their small size, their unique personality and their tailor-made services. Specifically, a Boutique hotel can make the customer feel that he is part of the family of the hotel. Each Boutique hotel is original, sharply defined and distinctive just like a guest. But the most important is that each Boutique hotel offers curated and bespoke travel experiences that speak right to the customer’s heart. This research aims to explore Boutique hotels and more specifically the Value of Hospitality offered by Boutique hotels. Synthesizing the latest literature reviews about Boutique hotels and how the value of good hospitality reveal from them, an in-depth analysis of a single Hotel case was conducted. An exploratory case study of Melies Boutique hotel, located in Loutraki Aridaias, Pozar, was conducted in this research so as to investigate the specific issue in a real life context. The data were collected from interviews both from the owner of the hotel and from some customers who had visited the hotel before. The main purpose of this study was to explore: “How Melies Boutique hotel promotes the value of good hospitality?” and “What is the relationship between the quality of services and products offered by Melies Boutique hotel and customer satisfaction?” The findings from the analysis of the interviews revealed that customer’s responses were both positive and negative. All customers agreed that Melies Boutique hotel promotes the value of good hospitality through various areas, always aiming to create a sense of intimacy and warmness. On the other hand, there were some negative reviews about the services and products offered by the hotel. Therefore, after the data were analyzed, recommendations were made based on the customer’s negative reviews and a conclusion was drawn regarding all the research. This study provides a framework for hospitality researchers to conduct similar research in the future but with bigger sample. Conducting a research on the “Value of Good Hospitality” could help other Boutique hotels to evolve and grow more and ultimately to have more satisfied customers.
en
heal.advisorName
Mavragani, Eleni
en
heal.advisorID
Mavragani Eleni
en_US
heal.committeeMemberName
Laspita, Stavroula
en
heal.committeeMemberName
Katsaliaki, Korina
en
heal.academicPublisher
IHU
en
heal.academicPublisherID
ihu
en_US


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