heal.abstract
This dissertation was written as part of the MA in Art Law and Arts Management at the
International Hellenic University (2019-2021). It aims to add to the vibrant scholarly
discussion regarding the role of museums and relevant cultural organisations in our day,
by highlighting the means through which said institutions can expand their space and
subsequently ‘develop’ their audiences.
By way of introduction, the paper renders a brief historical account on the museum,
tracing its evolution to date. Drawing from the rich literature on the subject, it then
sets out to investigate the multi-faceted concepts of the museum ‘product’ and
‘experience’, in order to pinpoint the marketing and programming practices need to be
embraced by organisations to reinforce their status as the public’s primary space of
encounter with the Arts & Culture.
The dissertation explores a wide range of topics and debates related to museum theory
(museology) and practice (museography), such as museum accessibility, education,
tradition vs. innovation, etc. With a special focus on the Arts scene of the Greek capital,
the paper also presents valuable insights from museum professionals of the Athenian
cultural sector, as well as primary research findings from a museum visitor survey.
Based on the aforementioned methodologies, this dissertation intends to indicate the
most prevalent fields of museum work, which shall play a pivotal role in the redefinition
of museum space in the 21st century. Written amidst the second wave of the COVID-19
pandemic, the paper invites museum practitioners to imagine a trans-cultural future of
museal institutions, in the hope of inspiring new standards and models for inclusive and
engaging museum experiences.
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