This dissertation was written as part of the MSc in E-Business and Digital Marketing at
the International Hellenic University.
The emergence of the COVID-19 pandemic in late 2019 in China is a global challenge
with incalculable consequences in social, economic and political terms. Many researchers have tried to interpret the consequences of this phenomenon and how it can affect
various areas of human life. For many sectors of the economy, the dominant question is
whether the outbreak of the virus can be turned into an opportunity. This research
evaluates the effects on e-commerce and e-commerce and analyzes the theoretical
background and previous research conducted so far. At the same time, reference is
made to the events that have taken place so far, to the timeline of the outbreak of the
virus and its effects on the e-commerce and e-transactions. The research focuses on
Greece and the measures taken by the Government (Policy Responses, 2020) to deal
with the first wave of the pandemic. The research is based on the extended version of
the UTAUT model and explores the influence of factors such as familiarity with technology and the social impact on consumers' intention to use e-commerce.
Research findings show that factors related to technology and social influence play a
key role in consumer decision making. In addition, safety and expected performance are
key variables. The research is conducted in the area of Thessaloniki, which limits its geographical scope, while the fact that it is conducted over a period of time makes it impossible to draw long-term conclusions.
Collections
Show Collections