This dissertation was written as part of the MSc in Hospitality and Tourism
Management at the International Hellenic University.
A key proficiency for any leader is the ability to hire highly skilled workers, aligned with
the organization’s goal, which requires substantial understanding of the concept of
person-organization fit. This study examines the relationship of supervisor support to
the quality of employee’s performance and behaviors in relation to personorganization fit. More specifically, the study analyses the moderating effect of
perceived supervisor support on the relationship between person-organization fit,
extra effort, and service delivery. The study also highlights the importance of acquiring
and retaining top talent in hospitality sector. For testing the research hypotheses, valid
data was collected from 241 participants within tourism and hospitality sector in
Greece. Analysis showed positive correlations between person-organization fit and
extra effort, person-organization fit and service delivery, and person-organization fit
and perceived supervisor support. Furthermore, results indicated that perceived
supervisor support has a positive moderating effect on the relationship between
person-organization fit and extra effort, while the same moderating effect on the
relationship between person-organization fit and service delivery exhibited non
statistically significant outcome. Findings suggest that inclusion of appropriate
practices to improve perception of supervisor support within the hospitality industry
can positively impact the overall performance of employee, and organization.
Collections
Show Collections
