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dc.contributor.author
Radou,Konstantina
en
dc.date.accessioned
2015-03-13T12:38:18Z
dc.date.available
2015-09-27T06:05:06Z
dc.date.issued
2015-03-13
dc.identifier.uri
https://repository.ihu.edu.gr/xmlui/handle/11544/30
dc.rights
Default License
dc.title
E-banking in Western Macedonia
en
heal.type
masterThesis
heal.keyword
Dissertations, Academic
en
heal.keyword
Internet banking
en
heal.keyword
Banks and banking--Automation
en
heal.language
en
heal.access
free
el
heal.license
http://creativecommons.org/licenses/by-nc/4.0
heal.recordProvider
School of Economics, Business Administration and Legal Studies, MSc in Banking and Finance
heal.publicationDate
2010
heal.bibliographicCitation
Radou Konstantina, 2010, E-banking in Western Macedonia, Master's Dissertation, International Hellenic University
en
heal.abstract
Rapid and revolutionary changes in technology the last decade transform the internet in a modern and friendly alternative network for banking transactions. Nowadays, all banking transactions can be virtually presented. The aim of our research is to identify adaptability and satisfaction of client‟s use of on-line banking services. The collection of primary data took place through a questionnaire that was distributed to a non-random sample consisted of one hundred and three clients of the ten major financial institutions in the region of Western Macedonia in Greece. The present study is divided into three parts. In the first part the theoretical approach is included to analyze the background of the e-banking user adaptability; in the second part the on-line transactions‟ statistics and promotion effectiveness to user adaptability are presented. In the third part, we analyze the statistics of the web sites visits of each bank. The last chapter includes the description and the analysis of the results of the questionnaire used for the survey. The results of the above analysis indicate that internet provides a unique opportunity for distributing banking services in Greece. E-banking provides benefits both for financial institutions and its clients. We finally, concluded, that the banks that are likely to gain more from e-banking, are those that have more attractive and interesting web site pages.
en
heal.tableOfContents
1. INTRODUCTION……………………………………………9 1.1 Transactions through the internet………………………...9 1.2 On-line Banking in Greece………………………………..9 2. LITERATURE REVIEW……………………………………11 3. ADVANTAGES AND DISADVANTAGES OF E-BANKING USE………………………………………………………….....15 3.1 From the client‟s point of view………………………….15 3.1.1. Advantages……………………………………15 3.1.2 Disadvantages…………………………………16 3.2. From the bank‟s point of view……………………………17 3.2.1 Advantages……………………………………17 3.2.2 Disadvantages…………………………………18 4. SECURITY……………………………………………………20 4.1 Hacking Incidents………………………………………….20 4.2 Transaction Security………………………………………..21 4.3 Risks of e-banking…………………………………………..23 5 4.4 Secure e-banking……………………………………………25 4.5 Dangers of the internet……………………………………...25 5. THE PROMOTION OF E-BANKING IN GREECE…………28 5.1 Composition of the Greek financial system…………………28 5.2 Internet Technology in Greece………………………………31 5.3 On-line Services offered by Greek Banks…………………...32 5.4 On-line Banking Services Structure in Greece………………32 5.5 Greek Electronic Banks……………………………………...33 5.5.1 National Bank of Greece………………………33 5.5.2 Piraeus Bank…………………………………..34 5.5.3 Marfin Egnatia Bank…………………………..35 5.5.4 Alpha Bank…………………………………….36 5.5.5 Citibank………………………………………..37 6. WEB BANK‟S VISITS……………………………………….38 6.1 The aim of the research and the methodology………………38 6.2 Αnalysis – Conclusions……………………………………..38 6.2.1 Visits of Banks' websites………………………………….38 6.2.2 Transactions per branch……………………………………50 7. QUESTIONAIRE…………………………………………….53 8. CONCLUSIONS –PROPOSALS…………………………….68 6
en
heal.advisorName
Kosmidou, Dr. Kyriaki
en
heal.committeeMemberName
Kosmidou
en
heal.committeeMemberName
Alexakis
en
heal.committeeMemberName
Levis
en
heal.academicPublisher
School of Economics, Business Administration and Legal Studies, MSc in Banking and Finance
en
heal.academicPublisherID
ihu
heal.fullTextAvailability
true


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