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dc.contributor.author
Radisi, Anastasia
en
dc.date.accessioned
2015-06-13T21:43:48Z
dc.date.available
2015-09-27T05:57:27Z
dc.date.issued
2015-06-14
dc.identifier.uri
https://repository.ihu.edu.gr//xmlui/handle/11544/320
dc.rights
Default License
dc.title
Knowledge sharing and trust in the private health care sector
en
heal.type
masterThesis
heal.keyword
Knowledge management
en
heal.keyword
Health care teams
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heal.keyword
Patient Care Team--organization & administration
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heal.keyword
Clinical Competence
en
heal.keyword
Interdisciplinary Communication
en
heal.keyword
Dissertations, Academic
en
heal.keyword.LCSH
Knowledge management
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heal.keyword.LCSH
knowledge sharing
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heal.keyword.LCSH
organizational trust
en
heal.keyword.LCSH
antecedents of knowledge sharing
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heal.keyword.LCSH
collaboration
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heal.keyword.LCSH
communication
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heal.keyword.LCSH
commitment
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heal.keyword.LCSH
medication errors and teamwork in health care sector
en
heal.language
en
heal.access
free
el
heal.license
http://creativecommons.org/licenses/by-nc/4.0
heal.recordProvider
School of Economics, Business Administration and Legal Studies, MSc in Management
heal.publicationDate
2013-12
heal.bibliographicCitation
Radisi Anastasia ,2013, Knowledge sharing and trust in the private health care sector, Master's Dissertation, International Hellenic University
en
heal.abstract
Health care sector, including both public and private sectors, is an environment facing a great challenge. Securing the safety of people, who go to hospitals or Clinics for a health problem, and minimizing the errors coming from health care professionals, is the major concern around the world (Tucker, 2008). More specifically, the economic crisis that Greece is undergoing over the last years has a major effect on the health care sector. As a result, due to the shortages many people have turned to the private health care sector. This study investigates the reasons for the disfunction in the private Greek health care sector. To be more particular, it does not only explore the role of trust playing in the relationships among employees in the private health care sector and more particularly, the way trust is developed, but also the factors (collaboration, communication and teamwork) connected to trust which contribute to knowledge sharing. Moreover, it seeks to recognize the way knowledge sharing occurs and the organization of errors. It also aims to compare these with the existing literature and make a cross-comparison between the two private Clinics. Regarding the research itself, the qualitative method has been used and specifically a semi-structured interview guide. It is held in Greece, two private Clinics of Thessaloniki, where 12 employees have been interviewed (6 employees of Clinic A and 6 employees of Clinic B). Moreover, secondary sources of data have been acquired through academic journals, books and information from the organizations. According to the findings of the study, there is significant evidence regarding the significance of trust in the Clinics and its development. More particularly, trust exists among employees although it depends either on each one personality separately and his willingness or on each one‘s assiduity and skillfulness and is developed through different sources (years, experience, contact, good collaboration, daily routine on the work and support in their daily actions.). Additionally, the results showed important evidence concerning the organization and sharing of knowledge with that sharing occurring usually verbally among colleagues but not systematically. With reference to 3 the sharing of errors there is significant diversity among the two Clinics, concerning the degree they share the errors, but similarity in the treatment from higher-ups making a recommendation to the responsible with understanding and with severity if repeated. Finally, significant evidence has been found regarding the relationships among different layers of employees being friendly and professional and willing to contribute in any case. However, the point is the level of willingness of the newcomer. Recommendations as well as limitations are also discussed.
en
heal.tableOfContents
1. Introduction ............................................................................................................ 7 1.1 Research aim ........................................................................................................ 7 1.2 Objectives-Methodology...................................................................................... 8 1.3 Structure of dissertation ....................................................................................... 9 Literature Review......................................................................................................... 10 2.1 The nature and importance of Knowledge Management ................................... 10 2.2 The nature and importance of Knowledge Sharing ........................................... 11 2.3 Antecedents of Knowledge Sharing................................................................... 12 2.4 The nature and importance of organizational trust ............................................ 13 2.5 Interaction between trust and knowledge sharing .............................................. 16 2.6 Trust and collaboration leading to knowledge sharing in the health care sector.................................................................................................................................. 18 3. Methodology ......................................................................................................... 22 3.1 Research paradigms ........................................................................................... 22 3.2 Research design ................................................................................................. 23 3.3 Data Collection .................................................................................................. 24 3.4 Data analysis ...................................................................................................... 29 3.5 Trustworthiness of data ...................................................................................... 31 3.6 Ethical Considerations-Limitations ................................................................... 31 4. Analysis and discussion of findings ..................................................................... 33 4.1 Opinion/Values .................................................................................................. 33 4.2 Questions regarding knowledge ......................................................................... 36 4.3 Collaboration-trust-employees ........................................................................... 40 5. Conclusion ............................................................................................................... 46 5.1 Implications for practitioners ............................................................................. 48 5.2 Implications for researchers ............................................................................... 49 List of References ........................................................................................................ 50
en
heal.advisorName
Andriopoulos, Constantinos
en
heal.committeeMemberName
Andriopoulos, Constantinos
en
heal.committeeMemberName
Katsaliaki, Korina
en
heal.committeeMemberName
Grougiou, Vassiliki
en
heal.academicPublisher
School of Economics, Business Administration and Legal Studies, MSc in Management
en
heal.academicPublisherID
ihu
heal.numberOfPages
66
heal.fullTextAvailability
true


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