This dissertation was written as a part of the MSc in ICT Systems at the International Hellenic University. The objective of the thesis is first to study an innovative technology of organizing data, and secondly to examine and develop a system for stating malfunctions employing by hotel industry.
More specifically, throughout this dissertation it is described in detail the ontology technology as well as the advantages and benefits that this ground-breaking technology offers. Furthermore, the stages and phases of developing a system are also presented both as general concept and for the developed system, in particular. At the second part of the dissertation a web-based software developed by the author of the dissertation is presenting, mentioning in detail the way that the author developed the in question system, each difficulty encountered, and finally the way in which the system might offer more advanced features and services.
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